Shipping policy
SHIPPING POLICY Last updated: March 2026
Order Processing All orders are printed and fulfilled on demand. Please allow 3–7 business days for production before your order ships. Orders are not processed on weekends or holidays.
Shipping Rates & Delivery Times
- Canada: Standard shipping 7–14 business days | Expedited 3–5 business days
- United States: Standard shipping 5–10 business days | Expedited 3–5 business days
- International: 14–30 business days depending on destination and customs clearance
Free shipping thresholds (if applicable) will be displayed at checkout.
Duties & Taxes Prices are displayed in USD. For international orders, duties and import taxes may be assessed by your local customs authority upon delivery. These charges are the responsibility of the customer and are not included in the order total. We are not responsible for delays caused by customs.
Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update after you receive this email.
Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us at headcheese@flippedstitch.com.
We'll work with the carrier to locate your shipment. Note that international delays due to customs are outside our control.
Incorrect Address Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately — changes can only be made before the order enters production.
Returns Due to Non-Delivery If a package is returned to us due to an incorrect address or failed delivery attempts, the customer is responsible for re-shipping costs.
Contact Us 📧 headcheese@flippedstitch.com 📞 (778) 486-3013