Shipping Policy
Last updated: March 20, 2026
Overview
At Flipped Stitch, every order is made on demand — produced specifically for you at the time of purchase. This means processing times apply before your order ships. We appreciate your patience and are committed to getting your order to you as quickly as possible.
1. Processing Time
All orders require 2–7 business days for production before they are shipped. This is standard for print-on-demand products and ensures every piece meets our quality standards. Orders are not shipped on weekends or holidays.
2. Shipping Destinations
We ship worldwide, including but not limited to:
- Canada
- United States
- Africa (select countries)
- Other international destinations
If you’re unsure whether we ship to your location, please contact us before placing your order.
3. Estimated Shipping Times
Shipping times are estimated from the date of dispatch (after production is complete):
- Canada: 5–10 business days
- United States: 5–10 business days
- International: 10–20 business days
These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.
4. Shipping Carriers
Orders are fulfilled through Printify and shipped via their network of carriers, which may include Canada Post, USPS, DHL, and other regional carriers depending on your location and the production facility closest to you.
5. Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your shipment’s progress. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
6. Customs, Duties & Taxes
Flipped Stitch ships internationally and your order may be subject to customs duties, import taxes, or fees imposed by your country’s government. These charges are the sole responsibility of the customer and are not included in your order total or shipping cost. We are not responsible for delays caused by customs processing.
7. Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please first check your tracking information. If your package appears lost or stuck, contact us within 30 days of the estimated delivery date and we will work with the carrier to resolve the issue.
8. Incorrect Address
Please ensure your shipping address is correct at checkout. Flipped Stitch is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately — we can only make changes before production begins.
9. Contact
Have a shipping question? Reach us through our website contact page and we’ll get back to you as soon as possible.